Fast-Food Chains Find Some Health Nuts Too Tough to Crack

On her lunch break in Chicagos Loop, Erica Kelley often strolls by McDonalds, which beckons with some newer items straight out of a hipster cafe: antibiotic-free chicken, kale salads and whole-wheat muffins.

The 33-year-old jewelry designer, who has a passion for animal welfare, would seem a natural customer for the new, more eco-friendly Golden Arches. But she still favors Peach & Green, a local cafe that advertises all natural, locally sourced, wholesome food like steel-cut, dairy-free oatmeal.

Its just a gimmick, Kelley said of offerings such as McDonalds antibiotic-free buttermilk crispy chicken sandwich. I still think its gross.

Fast-food chains are shelling out millions to purge preservatives, artificial ingredients and other unmentionables. But they are learning that health nuts are tough to crack and other customers dont seem to mind that McDonalds special sauce may contain — whatever. For their part, diet experts say the revamped items may not be all that good for you.

In October, McDonalds Corp. Chief Executive Officer Steve Easterbrook told analysts that Chicken McNugget sales rose 10 percent two months after one clean-food announcement. The company had declared all its poultry was now free of antibiotics considered important for human medicine, reducing the chance of superbugs developing resistance to human antibiotics. By 2025, McDonalds pledged, all its eggs would be from cage-free chickens.

Progressive Burgers

Easterbrook called the efforts long-term investments, key to transforming its image into a modern, progressive burger company.

The worlds largest restaurant company also said it plans to rid McNuggets of artificial preservatives; its buns, of high-fructose corn syrup. Last fall, in Germany, McDonalds, in a limited-time experiment, sold its first-ever organic burgers.

Read More: Organic Foods Premium Prices and Uncertain Benefits: QuickTake

In October, Papa Johns International Inc. said that it had nixed 14 unwanted ingredients, including caramel color, vanillin and maltodextrin, a white powder often used to thicken or preserve foods.

To spruce up its food, the pizza chain is spending $100 million a year, 6 percent of its annual revenue. Chief Ingredient Officer Sean Muldoon said the company wants to appeal to moms and millennials.

Health Flops

Closely held Subway Restaurants, long known for its bleach-white baguettes, is selling a multi-grain flatbread. Earlier this year, it introduced rotisserie-style chicken raised without antibiotics

The industrys previous health kicks have fizzled, however. McDonalds has said its once heavily promoted salads make up just 2 to 3 percent of sales. Wendys Co., the burger chain, even ripped out its ill-fated salad bars in 2006.

These flops suggest fast-food diners may care little about healthier options, according to W. Douglas Evans, professor of prevention and community health at George Washington University.

Most of the people at McDonalds arent there to get a salad, Evans said. Its probably going to follow the same pattern.

Fast-food companies are trying to compete with restaurants such as Panera Bread Co., which began selling antibiotic-free meat 13 years ago. Last year, sales at such fast-casual restaurant chains jumped 12 percent, compared with 4.4 percent for fast food, according to industry researcher Technomic.

McDonalds and its ilk dont have a choice, said Bill Chidley, co-founder and partner at ChangeUp, a brand consultant in Dayton, Ohio. They have to respond in some way.”

Bro Food

Maybe not. Burger King is skipping the healthy claims. Instead, it is sticking with bro-friendly fare like the Whopperito: the ingredients of its flagship quarter-pound Whopper burger, plus queso sauce, rolled into a burrito.

In September, Burger King, owned by Oakville, Ontario-based Restaurant Brands International Inc., doubled down, introducing Cheetos-flavored chicken fries. Customers seem quite sated. Last year, Burger Kings same-store sales rose 5.4 percent, more than three times the increase at McDonalds.

Then, theres the cost. This year, global food prices fell to a seven-year low. So chains can afford to experiment with pricier items like antibiotic-free chicken — but the trend could reverse.

Michael Halen, a Bloomberg Intelligence analyst, said restaurants may eventually be forced to raise prices or the more-expensive fare may cut into profit.

The customers got to pay for it, Halen said. How much will they accept?

Consider that, in Chicago, near McDonalds headquarters in Oak Brook, Illinois, the company charges $4.99 for a chicken sandwich sans antibiotics, about the same as Burger King asks for their conventional version.

Deceptive Marketing

Theres also a dirty little secret about cleaner-sounding options. They often arent, according to Jessica Almy, deputy director of nutrition policy at the nonprofit Center for Science in the Public Interest. Marketing can be deceptive, she said.

McDonalds big breakfast platter, which has real butter and preservative-free scrambled eggs and sausage, contains 750 calories. Paneras antibiotic-free Chipotle Chicken Avocado Melt has 800 calories and about 80 percent of a days salt intake. Panera said its wholesome-sounding choices are more about dining pleasure.

We know clean food tastes better, said Sara Burnett, director of wellness and food policy.

Consider again Erica Kelley, the jewelry designer who avoided McDonalds. For a recent weekday lunch, she picked Pret A Manger — owned by the private equity firm Bridgepoint Capital and in which McDonalds once held a 33 percent stake.

Pret sells antibiotic-free chicken, turkey and roast beef, as well as cage-free eggs. Its coffee is organic. Kelley bought an $8.49 roast beef and horseradish cream baguette. It may have been drug-free, but it packed 580 calories and half a days worth of sodium — more than a Big Mac.

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